Contact Us

Order Tracking
To check the real-time status of your order, please use the professional global logistics tracking platform we recommend:
Official Tracking Link: https://www.17track.net/en
You can enter your unique tracking number on the 17Track website to view the latest shipment location, transportation progress and estimated delivery time.
Frequently Asked Questions & Inquiry Channels
For common questions such as shipping policies, return and exchange regulations, and payment issues, we recommend visiting our FAQ Help Center first. A large number of verified answers are provided there to solve your doubts quickly.
If you cannot find a satisfactory answer in the FAQ, please choose the following ways to contact us:
  • Contact Form: Submit your detailed questions directly through the contact form on the website, and our team will process your request in a timely manner.
  • Email Support: Send your inquiry to our official support email: support@exaltete.com
  • TEL:+1 810 510 2715
Service Hours & Response Time
Official Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding U.S. major holidays)
We strive to respond to all emails and form submissions within one business day. If you do not receive a reply within this period, please check your spam or junk mail folder—our responses may be incorrectly filtered by the email system.
Tips for Efficient Communication
To help us handle your request more accurately and quickly, please provide your order number when consulting about order-related issues. At the same time, we kindly remind you: please do not send duplicate messages repeatedly. Multiple submissions of the same inquiry will increase the workload of the support team and may delay the overall response efficiency. We will process all inquiries in the order of receipt and do our best to provide solutions as soon as possible.
Your satisfaction is our greatest motivation. If you have any suggestions for our services, please feel free to let us know. We will continue to optimize our support system to bring you a better shopping experience!

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